Registering for this site allows you to access your order status and history. Just fill in the fields below, and we’ll get a new account set up for you in no time. We will only ask you for information necessary to make the purchase process faster and easier.Create an Account
The term "TUF” or “us” or “we” refers to the owner of the website, The Unnatural Flooring Company Ltd, whose registered office is 30 Fore Street, Totnes, Devon, TQ9 5RP. (UK). Our company is registered in England and Wales (UK), registration number is 05957473. The term “you”, "your" or "customer" refers to the user or viewer of our website, www.practicalrugs.com.
The use of this website is governed by the policies, terms and conditions set forth below. Please read them carefully. Your use of this website indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to TUF indicates acceptance of these terms and conditions. These terms and conditions shall supersede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by TUF. TUF reserves the right to make changes to this website and these terms and conditions at any time, without prior notice.
This website and its content is copyright of "The Unnatural Flooring Company Ltd" - ©2015. All rights reserved. Unless otherwise specified, all materials appearing on this website, including the text, web site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of TUF. All software used on the website is the sole property of TUF or those supplying the software. You may use the content of this website only for the purpose of shopping on this website or placing an order on this website and for no other purpose. No materials from this website may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without prior written permission from TUF. All rights not expressly granted herein are reserved. Any unauthorised use of the materials appearing on this website may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
This website may contain links to other websites on the Internet that are owned and operated by third parties. You acknowledge that TUF is not responsible for the operation of or content located on or through any such website.
The information contained in this website is for general information purposes only. The information is provided by TUF and whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
You agree that TUF, its directors, officers, employees or other representatives shall not be liable for damages arising from the operation, content or use of the practicalrugs.com website. You agree that this limitation of liability is comprehensive and applies to all damages of any kind, including without limitation direct, indirect, compensatory, special, incidental, punitive and consequential damages.
Payment may be made by any of the methods indicated on our website. Payment shall be made in pounds sterling. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
The price displayed for goods and services remains the same regardless of the country of delivery. For deliveries in the UK and the EU, the price includes VAT at the rate of the country of delivery. For deliveries outside the EU (including the Channel Islands and Canary Islands), the price remains the same but VAT is not charged and customers are not entitled to any discounts or VAT refunds. Our UK VAT registration number is 868962846.
A delivery charge will be applied at checkout, please view our Delivery Information page.
All products listed on our website are subject to availability and apply only to TUF. At times some products listed become unavailable, if so will be contact you to update you and suggest a possible replacement. We do our best to make sure that prices are correctly shown but very occasionally an error may occur. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the products at the correct price. If we are unable to contact you, we will treat the order as cancelled. We will not accept an order if there is a pricing error.
All prices are quoted and products are sold by us on a delivery duty unpaid basis. You may have to pay a customs fee or import duty before the product can be delivered to you. Further taxes, fees or levies may also be payable depending on the local laws of the jurisdiction of delivery. We cannot take any responsibility for this and it is your duty to check any additional costs of international delivery to your preferred jurisdiction before placing an order with us.
Orders are dispatched on receipt of payment by credit card via the online checkout system.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery. This does not however apply to bespoke rug orders, due to being made to order therefore being non-refundable. Do this by contacting us. Your refund will be paid within 30 days of us receiving the goods back. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition. We would expect the purchaser to cover the cost of return postage to us. We would make any exchange without additional postal charges from us.
In the event of a return of goods for a refund we do not refund the postage paid on the original order.
On your first order you need to complete your contact details and provide a password. This allows you on subsequent visits to simply type in your email address and password to save time on your next purchase. To register with us you need to be 18 years or over, and you warrant that the details provided by you on registration are true, accurate and complete in all respects.
If you are the purchaser, please double check the delivery email address you enter - it is your responsibility to do so and we're afraid we cannot be held responsible if a gift voucher is used by someone other than your recipient if the email address entered is incorrect. In addition, we cannot take responsibility for any gift vouchers that are lost or used by someone other than your recipient after delivery. Make sure your recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
From time to time, gift vouchers may get caught in spam filters, and it is the recipient's responsibility to check these filters. We cannot take responsibility if a gift voucher cannot be delivered to the recipient's email address because of spam filters, firewalls, the capacity of the recipient's mailbox or any other factors outside of our control. If you need a refund, this will be made in the same way as the original payment method (such as onto a gift voucher, debit/credit card account, or a combination of the two). We reserve the right to vary these terms and conditions.
The conditions of use relating to any discount code will be specified at the time of issue.
You agree that any legal action brought against The Unnatural Flooring Company Ltd shall be governed by UK Law without regard to its conflict of law principles. You agree that the sole jurisdiction and venue for any litigation arising from your use of or orders made on the practicalrugs.com website shall be an appropriate county court located in South West UK.